Terms & Privacy Policy

At expertclassassistance.com, we put your privacy and anonymity first in everything we do. We ask our clients for information, but we only keep it for our official records and use it to improve our services. We are in charge of the personal information of our clients in our database, and we never rent or sell the information they give us online. This privacy policy makes it clear why we ask clients for information and how we use that information.

Collected Information

At expertclassassistance.com, we collect information like the client's first and last name, email address, mailing address, and phone number. The client gives us this group of information when they sign up for a job with us or sign up for our email list. We may use your email or mailing address to reply to comments or questions you send us through our "contact us" form. Here, we make it clear that we can only use email addresses for marketing purposes if our clients give us permission to do so.

Our in-house sales team keeps track of our clients' online transactions and the services that have interested them in the past.

Use of Collected Data

As we've already said, we don't sell or rent our customers' information, but we may use it to process orders and ask for confirmation of orders. If they have questions about the order they placed on our website, our customer service staff can get in touch with them by email, phone, or mail. Customers who have been with us for a long time get extra care and may get special offers, news, and a newsletter by email. Our marketing automation systems are connected to our customer database, so we can use the information to improve and change the way people use our site and how they buy things from us.

Newsletter Opt-out

We give our clients full control over how their information is used. If you don't want to get our emails, newsletters, or promotional emails anymore as a client, you can opt out by unsubscribing from our newsletters and promotional emails.

3rd Party Sharing

Personal information about our clients is NEVER given to anyone else, unless it's written in this policy. We do not sell personal information to other people under any circumstances.

Our payment gateway is linked to credit card processing providers so that we can charge you for services. These businesses do not keep, share, or store any information about their customers that could be used to find out who they are for any other reason. We have a live chat service on our website so that we can help our customers right away. These companies can only use the information you give them to improve the services they provide to us.

Security of Personal Information

We use Secure Sockets Layer (SSL) software to make sure that our clients' information stays safe while we send and receive information. It encrypts the information given by the client while it is being sent.

We use the same methods as everyone else to protect personal information sent to us, both while it is being sent and after it has been received. But it's important to remember that no way to send or store data on the Internet is completely safe. So, even though we try to keep your personal information safe by using methods that are common in the business world, we can't promise that it will always be safe.

If you have any worries about our website's security, please contact us at info@expertclassassistance.com.

Access to Registered Accounts

Customers can sign up for an account on our website and then log in to get to their accounts. When a client logs in, they can look at their account settings and the information they gave the site when they set up their account. Clients can only change their information when they are logged into their accounts and choose "My Account."

Changing & Deleting/Unsubscribing Accounts

If a customer wants to get rid of their account on our website, they must send us an email asking for the account to be closed and their personal information to be removed. This means that the user won't get any emails, newsletters, or other marketing materials from us. When you delete your account, we won't keep any of your information. This means we'll keep your information for as long as your account is active so we can give you the services you bought on our site. Until your account is activated, we may use the information you give us to follow the law, settle disputes, and enforce our agreements.

Cookies and Their Use

A cookie is a small piece of alphanumeric and numeric data with a unique identifier that is sent to your browsing device and stored there. If your browser's settings allow it, each site can send its own cookie to your browser. However, to protect your privacy, your browser only lets a site access the cookies it has already sent you, not the ones that other sites have sent you. When someone visits a website, many of them do this to track how people use the Internet.

Cookies store information about what you like to do online, which lets us make the website fit your tastes. Users can set up their devices to accept all cookies, get alerts when cookies are sent, or refuse to get cookies at any time. Because of this, some personalized services might not be available to that user, and you might not be able to use all of the features on the royal website online. Second, we keep track of your IP address so that we can find server problems and keep our website running smoothly. We keep track of your IP address to find out things about you, like where you live and who provides your Internet service. We may also collect information about how our users use the site as a whole. This could include information about how people use the site and what they search for. IP addresses and information from log files are not linked to personal information (PII).

Third, we use cookies to keep track of your browser type, access time, the URLs from which you arrived at our site, and the URLs you visited while there. We do not transfer this information to other parties, except in aggregate form, unless otherwise noted in this Privacy Policy.

This privacy statement doesn't cover how our partners, affiliates, tracking utility companies, and service providers use cookies. We can't see or control how they use their cookies, but we do know that our partners, affiliates, tracking utility companies, and service providers use session ID cookies to make it easier for you to move around our site.

Clear Gifs (Web Beacons/Web Bugs)

We use a software technology called "Clear GIFs" or "Web Beacons" to measure and keep track of how well the information on our site works. It tells us how well something works and what results it has. Clear gifs are like cookies in that they can be used to keep track of what a person does online. Cookies are stored on the visitor's hard drive, but clear gifs are not. These are small images about the size of a dot that are put on web pages without being seen (.). Most importantly, the data that clear gifs collects is not linked to personally identifiable information (PII) about our clients.

Other Websites' Links

Our website has links to other sites, which may have different privacy policies than ours. If you give any of these sites personal information, that information is governed by their privacy policies. Because of this, we suggest that you carefully read the privacy statement of any site you visit through ours.

Legal Disclaimer

We reserve the right to share your personally identifiable information if the law requires it and if it's necessary to protect our rights and/or follow a court order or legal demand that has been served on our website.

Questions

Everything is explained in detail in this privacy policy. If you have any more questions or concerns about our Privacy Policy or the use of your information, please contact us at info@expertclassassistance.com.

Refund Policy

This is expertclassassistance ’s refund policy. Please read it carefully.

You can submit a refund request if expertclassassistance ’s service fails to meet your expectations, provided that we receive the request within five days of the order completion. Refunds claim after the set timeframe will not be entertained. In cases where we are unable to provide the requested services, we will issue a specific percentage-based refund. If you fail to submit the refund request within five days of order completion, both parties shall assume that the services have been delivered successfully.

When your refund request is received within five days:

  • In events when the service has been initiated, a specific percentage-based refund would be offered.
  • The refund is issued within a month of the purchase of the service.
  • Rush service charges are not part of the refund. Any rush order or adjustments within a day are similarly non-refundable.

How to Claim the Refund?

For the approval of your refund request, you must complete the following requirements:

  • If you wish to submit a claim, you must email us at info@expertclassassistance.com.
  • We will try to handle the request for a refund as soon as possible. We'll let you know by email if your request for a refund is okay.
  • You won't be able to use any of the services that expertclassassistance has to offer.

Policy For Non-Responsive Client:

If a client hasn't talked to us in 45 days, we won't take their order or give them their money back. The client has the choice of putting the project on hold for any reason. But the client must pay $150 to start the process over again.

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